Repair Terms & Conditions

Company details

• Legal entity: Rebooted Repair Solutions Ltd
• Trading name: Rebooted
• Registered: England and Wales | Company No. 16992798
• VAT: 516 2582 95
• Trading address: 43a Prince's St, Doncaster DN1 3NJ
• Contact: 07988 046330 | hello@rebootedrepairs.com

Important: These terms include Rebooted’s commercial warranty. That warranty is additional to, and does not replace, restrict or shorten, your statutory consumer rights.

1. Who we are and when these Terms apply

1.1 Rebooted is a trading name of Rebooted Repair Solutions Ltd, registered in England and Wales (company number 16992798). Our trading address and contact details appear above. “Rebooted”, “we”, “us” and “our” mean that company; “Customer”, “you” and “your” mean the person requesting the Service.

1.2 These Terms apply to inspection, diagnosis, repair and related services (“Services”) for smartphones, tablets, computers, smartwatches, games consoles, accessories and other electronic devices (“Devices”).

1.3 These Terms will be made available before you authorise a chargeable Service. By signing, ticking or otherwise accepting the Service Consent, you confirm that you have had an opportunity to read them and agree to be bound by them. Merely reserving an appointment online does not itself form the repair contract unless we clearly tell you otherwise.

1.4 You confirm that you own the Device or have the owner’s authority to instruct us. You must not knowingly submit stolen or unlawfully obtained property.

2. Our repair service

2.1 The Agreement begins when you authorise us to inspect, diagnose or repair the Device and continues until the authorised Service ends, the Device is returned or lawfully dealt with, and all properly due charges are paid.

2.2 We will perform the Service with reasonable care and skill. We will make reasonable efforts to complete the authorised repair, but success depends on matters including the Device’s condition, suitable-part availability, previous repairs or modifications not carried out by Rebooted, manufacturer procedures and the nature of the fault.

2.3 Any completion time is an estimate unless expressly agreed in writing. Parts, suppliers, couriers, further faults, diagnostics, manufacturer processes and complex or board-level work may affect timing. We will keep you reasonably informed of material delay.

3. Parts and part descriptions

3.1 Depending on the repair option selected, we may offer:

• Compatible / Aftermarket Parts: third-party parts not represented as having been made by the original Device manufacturer.
• Premium Compatible Parts: higher-grade third-party parts selected by Rebooted by reference to quality, performance and supplier specification.
• Genuine Manufacturer Parts: parts we reasonably believe are manufactured by, supplied by, or otherwise verifiably originate from the original Device manufacturer.

3.2 Where choices are available, we will make reasonable efforts to explain the type, relevant features and price before authorisation. The quotation, Service Consent, invoice or repair record should identify the selected type where applicable.

3.3 We will not describe a part as genuine, manufacturer-authorised or manufacturer-approved without reasonable grounds. Genuine-part configuration, calibration or diagnostic processes may be used where available; this does not itself mean Rebooted is an authorised service provider.

3.4 Some Devices may show parts, calibration, verification, repair-history, “unknown part” or similar manufacturer-controlled notifications after a component is replaced. Such a notification does not necessarily mean the part is defective. Where known, we will make reasonable efforts to explain likely notifications before authorisation.

4. Testing, passcodes and privacy on the Device

4.1 We normally perform reasonable functional checks before and after repair. If the Device cannot be powered on, unlocked or fully tested when received, we cannot confirm functions that were then inaccessible. Later-discovered faults will be discussed where relevant.

4.2 You may voluntarily provide a passcode or temporary means of access. We will use it only so far as reasonably necessary to diagnose, test or verify the authorised Service, restrict access to authorised personnel, treat it confidentially, and securely delete or otherwise dispose of it when no longer reasonably required.

4.3 We will not intentionally access photographs, messages, emails, documents, applications or other personal content unless reasonably necessary for the authorised Service and, where reasonably practicable, you have been informed. You may decline access, but that may limit testing and you may need to complete final checks at collection.

4.4 Our handling of customer and repair information is also governed by our separate Privacy Policy. These Terms are not a substitute for that notice.

5. Quotes, additional work and diagnostics

5.1 A quotation is based on the information and condition reasonably available at the time. Consumer prices normally include VAT where applicable. If diagnosis or disassembly reveals material additional cost, we will seek approval before additional chargeable work.

5.2 If you decline a revised quotation, we will normally return the Device unrepaired or, where reasonably possible, with only previously authorised work completed. Properly agreed charges for work already carried out may remain payable.

5.3 Any diagnostic charge and what it covers will be communicated before chargeable diagnosis begins. Once properly performed, it remains payable whether or not a fault is found, repair is possible or you proceed. This does not affect rights where diagnosis was not performed with reasonable care and skill.

6. Special-order parts, deposits and cancellation

6.1 We may require a deposit or advance payment before ordering a part specifically for your Device. The applicable terms will be explained before payment.

6.2 If you cancel after the part is ordered, we may deduct only reasonable costs or losses actually incurred because of the cancellation, such as a non-returnable supplier charge. We will not retain more than is reasonably justified and will refund any remaining balance. Statutory cancellation rights are unaffected.

7. Pre-existing, hidden and liquid damage

7.1 Devices can contain hidden corrosion, contamination, weakened components, damaged connectors or flex cables, cracked frames, deteriorated batteries, damaged seals, missing or stripped screws, poor previous repairs and other defects not reasonably visible before disassembly.

7.2 Opening or working on a materially damaged or unstable Device may reveal or worsen an existing fault despite reasonable care. We are not responsible for deterioration caused solely by a pre-existing condition that was not reasonably identifiable and was not caused by our failure to use reasonable care and skill.

7.3 Liquid contamination may cause continuing corrosion and later unrelated failure. Repair of one fault does not guarantee that other components will continue to work. We are not responsible for the natural progression of pre-existing corrosion where it is not caused by our breach.

8. Water resistance

8.1 Where applicable to the authorised repair, Rebooted will replace water-resistant seals, adhesives or similar components and install them with reasonable care and skill. However, opening and repairing a Device alters its original factory assembly.

8.2 Replacement of seals or adhesives does not restore, certify or guarantee the manufacturer’s original water-resistance, waterproofing or ingress-protection (IP) rating. Rebooted cannot guarantee any IP rating after repair unless a specific rating is expressly confirmed by us in writing following appropriate validated testing.

8.3 You should treat a repaired Device as not waterproof and should not intentionally expose it to water, moisture, dust or other contaminants. Nothing in this section excludes our responsibility to install any replacement seals or adhesives included in the Service with reasonable care and skill.

9. Data and backups

9.1 Please back up important data where reasonably possible before check-in. Diagnostics, repair, software restoration, existing failure and component failure can result in data loss. We cannot guarantee preservation of data in every repair.

9.2 Where reasonably practicable, we will obtain your specific authority before intentionally factory-resetting or erasing the Device, unless erasure is inherent in the Service already authorised or required to protect the Device or data. We are not responsible for data loss not caused by our failure to use reasonable care and skill.

10. Customer responsibilities and accessories

10.1 You must give accurate information about known faults, liquid exposure and previous repairs. Where possible, remove SIM cards, memory cards, cases and accessories unless required for diagnosis or accepted and recorded by us.

10.2 You are responsible for credentials, account locks and security settings needed to complete an authorised manufacturer process. We will explain any known requirement where reasonably practicable.

11. Removed parts and manufacturer cover

11.1 Unless agreed before work begins, removed parts may be retained for responsible recycling or reuse, supplier/manufacturer return, exchange or warranty processing. Ask before work begins if you want a removed part returned; return may be impossible under supplier, manufacturer, exchange or warranty requirements.

11.2 Independent repair may affect a manufacturer warranty, insurance policy or support arrangement. If maintaining third-party cover matters to you, check its terms before authorisation. Your separate statutory rights against any retailer, manufacturer, insurer or other party are unaffected.

12. Payment and collection

12.1 Payment is due under the agreed quotation, repair agreement or invoice. Where legally permitted, we may retain possession of the Device until amounts properly due for the authorised Service are paid.

12.2 We will contact you when the Device is ready. Please collect it within a reasonable period and, where possible, inspect and test the repaired function. Promptly reporting a concern helps investigation, but does not remove rights where a fault becomes apparent later.

13. Uncollected Devices

13.1 If a Device remains uncollected, we may request collection using the supplied contact details. Reasonable storage costs may be charged only where you have been informed, the charge is reasonable and it is lawful.

13.2 Rebooted does not automatically become owner of an uncollected Device after any fixed period. Before selling, disposing of, recycling or otherwise dealing with it, we will give any notice required and follow the applicable lawful procedure. Where lawful, reasonable outstanding repair, diagnostic, storage and disposal-related charges may be deducted from sale proceeds, with any balance handled as required by law.

14. Rebooted commercial repair warranty

The warranty below is an additional commercial warranty. It does not replace, restrict or shorten statutory rights, including rights where a Service is not performed with reasonable care and skill.

14.1 Unless a different period is expressly stated in your quotation, invoice, receipt or Service Consent, the following schedule applies from completion of the repair:

14.2 “Lifetime” means for as long as the original Customer owns the repaired Device. It is non-transferable, applies only to that Device and covers only the specific replacement part or repair to which it was given.

14.3 The warranty covers defects in the replacement part supplied by us and defects in our workmanship during the applicable period. It does not automatically cover unrelated components or later faults elsewhere in the Device.

14.4 Unless caused by a defect in our part or workmanship, the commercial warranty does not cover accidental or impact damage; cracked or physically damaged displays; bending, crushing or excessive pressure; cosmetic damage; later liquid or moisture exposure; misuse, abuse or neglect; third-party accessories; software issues unrelated to the repair; fire or excessive heat; unrelated or pre-existing faults; or other external events.

14.5 A later opening, repair or modification by another person affects the warranty only where it caused or contributed to the fault or prevents proper assessment. A missing or damaged tamper-evident seal does not automatically remove statutory rights.

14.6 A screen warranty covers display or touch faults attributable to the fitted screen or our workmanship, such as loss of display, abnormal lines or colour, flickering or touch failure. It does not cover new cracks, pressure marks, impact damage or other later physical damage unless caused by our breach.

14.7 Battery capacity naturally reduces with age and use. The battery warranty covers premature failure or a defect in the supplied battery or workmanship, not ordinary degradation consistent with age, usage, charging pattern and operating conditions.

15. Warranty claims and remedies

15.1 Contact us promptly and make the Device reasonably available for inspection. We will determine whether the reported issue relates to the original repair. Warranty identification may use the IMEI, serial number or repair record.

15.2 If covered by the commercial warranty or statutory rights, the remedy will reflect the circumstances and may include repair or replacement of the affected part, repeat performance, a price reduction or a refund. Statutory repeat performance will be within a reasonable time, without significant inconvenience and at our cost where required by law.

15.3 The commercial warranty does not normally reimburse ordinary travel, parking or loss of use. Where the law requires us to bear reasonable necessary costs of a statutory remedy, including appropriate return carriage, we will do so.

15.4 Warranty work does not automatically restart the original commercial-warranty period unless stated in writing or required by law; statutory rights remain unaffected.

16. Level 3, board-level and microsoldering work

16.1 Advanced work may involve direct work on already damaged or unstable circuitry, including component, connector, trace and logic-board repair. A successful outcome cannot always be guaranteed.

16.2 If work cannot be completed successfully, any agreed diagnostic, attempted-repair or no-fix charging arrangement will apply only if made clear before work. A successful repair has the 3-month warranty in section 14, limited to the specific fault and work carried out; unrelated board failure and later damage are not automatically covered.

17. Courier and postal repairs

17.1 You must package a Device securely for its journey to us unless we expressly provide packaging, in which case follow the supplied instructions. If you select and contract with your own carrier, transit risk to us remains with you, subject to your rights against that carrier.

17.2 Where Rebooted arranges or contracts with a carrier as part of the Service, responsibility for transit will be determined by applicable law and the circumstances. On return, check the package and report visible transit damage promptly so that it can be investigated; this does not remove legal rights.

18. Distance and off-premises contracts

18.1 If a repair contract is concluded entirely online, by telephone, email, messaging or away from our business premises, you may have a statutory 14-day right to cancel. We will provide any required pre-contract information and cancellation instructions.

18.2 If you expressly ask us to start during a cancellation period and then cancel after work starts, you may have to pay a proportionate amount for Services supplied up to cancellation. If the Service is fully performed during that period after your express request and acknowledgement, the cancellation right may end as permitted by law. These rules do not affect rights concerning defective Services.

19. Refunds after a completed repair

19.1 Where a refund is agreed after completion, we may need to remove the supplied part. Where reasonably practicable, we will return the Device to a condition comparable to that received, taking account of its original fault and condition. The exact removed original component may no longer be available. Legal remedies are unaffected.

20. Loss, damage and our responsibility

20.1 If we damage a Device through failure to use reasonable care and skill, we will provide an appropriate remedy according to the circumstances and your legal rights, which may include repair, replacement of the affected component, an equivalent replacement Device, price reduction or refund.

20.2 If a Device is lost or stolen while in our possession in circumstances for which we are legally responsible, we will notify you and, where replacement is appropriate, seek an equivalent by model, specification, storage capacity, value and condition, or agree a suitable alternative.

20.3 We are not responsible for loss that was not caused by our breach or was not reasonably foreseeable when the Agreement was made. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, statutory consumer rights, or any liability that cannot lawfully be excluded or restricted.

21. Events outside reasonable control

21.1 We are not responsible for delay caused by events outside our reasonable control. We will take reasonable steps to minimise delay, notify you where material, and allow cancellation where the delay creates a legal right to cancel. You will not be charged for Services not supplied.

22. Promotions

22.1 Unless stated otherwise, promotions cannot be combined and must be presented or applied when booking or paying. Promotional terms do not affect statutory rights.

23. Complaints and contact

23.1 Please contact us at hello@rebootedrepairs.com, 07988 046330 or 43a Prince's St, Doncaster DN1 3NJ. We will investigate fairly and may ask to inspect the Device. Nothing in this clause limits access to legal remedies.

24. General legal terms

24.1 If any provision is unlawful or unenforceable, it will be treated as removed only to the extent necessary; the remainder continues. A delay in enforcing a right is not a waiver. No person other than you and Rebooted has a right to enforce this Agreement, except where law provides otherwise.

24.2 These Terms and the contract are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections of your home jurisdiction and may bring proceedings in any court entitled by law to hear them.

25. Customer check-in and Service Consent

25.1 iPad Terms summary

The following concise summary may be displayed during customer check-in. It highlights important provisions but does not replace the full Terms, which must remain available to the Customer before acceptance.

Repair Terms – Key Points

• I confirm that I own the Device or have the owner’s permission to authorise the repair.
• Rebooted will carry out the authorised work with reasonable care and skill. Repair times are estimates unless confirmed otherwise.
• The selected repair, part type, quoted price and any diagnostic charge will be shown on my repair record. Rebooted will seek my approval before carrying out additional chargeable work.
• I understand that hidden damage, liquid damage, corrosion or previous repairs or modifications not carried out by Rebooted may affect the repair or reveal additional faults.
• I am responsible for backing up important data where reasonably possible. Any passcode I provide is voluntary and will be used only as reasonably necessary for diagnosis and testing.
• Where applicable, Rebooted will replace water-resistant seals or adhesives. However, no waterproofing or IP rating is guaranteed after repair, and the Device should be treated as not waterproof.
• Rebooted’s commercial warranty applies only to the covered repair or replacement part. Accidental damage, later liquid exposure, misuse and unrelated faults are not covered.
• The commercial warranty is additional to my statutory consumer rights and does not replace, restrict or shorten them.

Please read the full Rebooted Repair Terms & Conditions before accepting.

Checkbox: I confirm that I have read and agree to the Rebooted Repair Terms & Conditions and authorise the repair described in my repair record.

25.2 Service Consent declaration

The following declaration may be used on Rebooted’s check-in form, booking flow or repair record. The completed record should identify the Device, visible condition, selected part type, total quoted price, diagnostic charge (if any), testing limitations, passcode supplied/declined and any special instructions.

Customer Service Consent

I confirm that I own the Device or am authorised by its owner; that I have been given access to and agree to the Rebooted Repair Terms & Conditions before authorising chargeable work; and that the recorded Device, condition, selected part type, quoted price and testing arrangements are accurate to the best of my knowledge. I authorise Rebooted to carry out the Service described in the repair record and to contact me if additional chargeable work is required. I understand the data-backup, water-resistance, hidden-damage and commercial-warranty provisions. Any passcode I provide is voluntary and may be used only as described in these Terms.

Customer name: ____________________________________

Signature / recorded acceptance: _____________________   Date: ______________

Device / IMEI / serial: _______________________________   Repair ref: __________

26. Important legal note

These Terms are a practical commercial document prepared for Rebooted’s repair operations. They are not legal advice and do not guarantee that every clause or process will suit every transaction. For maximum assurance, Rebooted should have the document and its actual booking, privacy, cancellation, warranty and uncollected-device procedures reviewed by a solicitor qualified in consumer and data-protection law before deployment.